Customer Service
Returns &
Refunds
Changed your mind or need a different size? Here you will find everything you need for a smooth return and refund.
14-day withdrawal period
Notify us within 14 days after receiving your online order.
Return with your carrier
Use sufficient postage and keep your shipping receipt.
Secure refund
Approved refunds are sent to the original payment method.
Simple and transparent
How to return an order
Please handle the items only as you would in a shop. Products should be returned clean, unworn and with their original tags attached.
01
Complete the return information
Include our return form together with your invoice or packing slip. Using the form is recommended but does not limit your statutory right of withdrawal.
02
Pack and send
Pack the items securely, choose a carrier and send the parcel with sufficient postage. Please keep the shipping receipt until the return is completed.
03
Refund processed
After your return arrives and is checked, the refund is issued to the original payment method, usually within approximately 5–7 business days.
Before sending your parcel
Return conditions
A few simple checks help us process your return as quickly as possible.
| Requirement | What you need to know | Status |
|---|---|---|
| Return period | Notify us within 14 days of receiving the order and send the goods back without undue delay, no later than 14 days after notifying us. | Important |
| Item condition | Items must be clean, unworn and unused, with all original labels and tags attached. | Required |
| Packaging | Use the original product packaging where possible and pack the shipment securely. | Required |
| Documents | Include the return form and a copy of the invoice or packing slip in the parcel. | Please include |
| Return shipping | The customer arranges and pays for standard return shipping. We recommend a tracked service. | Customer |
| COD parcels | Cash-on-delivery and insufficiently paid parcels cannot be accepted. | Not accepted |
These instructions do not limit any mandatory statutory consumer rights that apply to your purchase.
View the model withdrawal form
You may use the following form to withdraw from your contract, but its use is not mandatory. Send your completed statement to office@teamskiwear.com or include it with your return.
To:
Sport Huber GmbH / TeamSkiWear
Wittberg 23
6233 Kramsach, Tirol
Austria
office@teamskiwear.com
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date: Signature (only if submitted on paper):
Send your return to
Return address
Sport Huber GmbH / TeamSkiWear
Wittberg 23
6233 Kramsach · Tirol
Austria
6233 Kramsach · Tirol
Austria
Please send sufficiently paid parcels only. Cash-on-delivery and insufficiently paid shipments cannot be accepted.
We are here to help
Damaged or incorrect item?
Please contact us before sending the item back. We will review the issue and provide the correct return instructions. Do not arrange a paid return for a faulty or incorrectly delivered item before contacting us.
Contact us